Return & Refund Policy

Last updated: 4 October 2026 · Copymoar, 34365 Istanbul, Turkey · support@copymoar.com

This Return & Refund Policy (the "Policy") forms part of the Copymoar Terms of Service. It applies to every purchase of a Copymoar subscription or licence made through Whop, our merchant of record, or otherwise from Copymoar ("we," "us," "our"). Please read it before you buy. By ticking the acceptance box at checkout or completing a purchase you confirm that you have read and agree to it.

1. What you are buying

Copymoar is digital content and a digital service: a software licence that is unlocked for your account the moment your purchase is confirmed, together with the download of the application and the account services that make it work. There is no physical product and nothing to return. Delivery is complete when your licence is activated at purchase; the Software is then available to you at any time from your account.

2. All sales are final

All purchases are final and non-refundable. We do not offer refunds, partial refunds, credits, or exchanges, and we do not refund unused time. This includes, without limitation, refunds requested because of: change of mind; not having used the Software; dissatisfaction with features or performance; trading losses or missed, delayed, duplicated, or erroneous trades; a broker, platform, or prop firm being unsupported, changing its rules, changing its API, or closing or restricting your account; prop-firm rule breaches; problems with your own hardware, operating system, internet, or broker connection; configuration mistakes; features that were never advertised; or forgetting to cancel before a renewal or the end of a free trial.

3. Immediate delivery and your right of withdrawal

Because Copymoar is digital content delivered immediately, you expressly request and consent at checkout that delivery and performance begin at once, and you acknowledge that once delivery has begun you lose any statutory right to withdraw from or cancel the purchase for a refund. This includes the 14-day right of withdrawal available to consumers under the law of the European Union, the European Economic Area, and the United Kingdom, which does not apply to digital content once its supply has begun with the consumer's prior express consent and acknowledgment. Where the law of your country gives you a right that cannot be excluded by agreement, that right applies to the minimum extent the law requires.

4. Free trial

Where a plan starts with a free trial, you are not charged during the trial. The first charge is made automatically when the trial ends unless you cancel before then; you can cancel at any time during the trial from your Whop account and you will not be charged. A payment made when the trial converts is a completed purchase and is final under section 2. One free trial is available per person.

5. Cancelling a subscription

You can cancel your subscription at any time from your Whop account or the "Manage subscription" link in Copymoar. Cancelling stops future renewals. Your access continues until the end of the period you have already paid for. Cancelling does not refund the current period or any earlier period, and we do not pro-rate.

6. Something is not working

If the Software does not work, tell us. Email support@copymoar.com or reach us in the Copymoar Discord with your account email, a description of the problem, and, if possible, a support bundle exported from the app. We will investigate and fix confirmed defects. Our remedy of first resort is always repair or replacement, not a refund. We will consider a refund only where all of the following apply: a material defect in the Software itself (not in your broker, platform, prop firm, account, network, or configuration) is confirmed by us; you reported it to us within fourteen (14) days of the purchase; we were unable to fix it within a reasonable time after you gave us the information and access needed; and the defect prevented you from using the Software for its core purpose. Any such refund is at our discretion unless applicable law requires it, and is limited to the most recent billing period.

7. Chargebacks and payment disputes

Please contact us before disputing a charge. We answer every message, and most problems are solved within a day. You agree to give us at least seven (7) days to resolve a billing question before opening a dispute with your bank, card issuer, PayPal, or Whop.

A chargeback or payment dispute opened on a valid charge for a product that was delivered — without first contacting us, or for a reason excluded by this Policy — is a breach of our Terms of Service. In that case, to the extent permitted by applicable law:

• your licence and account are suspended while the dispute is open, and terminated if the charge is reversed;
• we will contest the dispute and provide our records (see section 8) to Whop, the card network, and your bank;
• you are responsible for the dispute fees, reversed amounts, and reasonable costs we incur; and
• we may decline any future purchase from you.

Nothing in this section limits any right you have under card-network rules to dispute a charge that is unauthorised or fraudulent. If you believe a charge is unauthorised, contact us immediately so we can help.

8. The records we keep

To operate billing and to answer any dispute honestly, we keep, for each account: the acceptance of our Terms, this Policy, the Privacy Policy, and the EULA (at checkout and at first launch of the Software, with the time and the version accepted); account creation and sign-in records (time, IP address, device identifier); licence activation and version-update records; subscription and payment events reported by Whop; and support correspondence. These records show that the product was delivered and used. See our Privacy Policy for details and retention periods.

9. Billing by Whop

Billing is processed by Whop under Whop's own terms. For a problem with the payment itself — an unrecognised or duplicate charge, or a processing error — Whop handles the matter directly at support@whop.com. For everything about the product, this Policy governs and Whop acts on our instruction. A decision made by Whop under its own buyer policies is Whop's decision; it does not change this Policy and creates no further obligation on Copymoar.

10. Changes to this Policy

We may update this Policy from time to time. The version in force when you make a purchase applies to that purchase. Changes are shown by the "Last updated" date above.

11. Contact

Copymoar, 34365 Istanbul, Turkey. Email: support@copymoar.com. Community support: the Copymoar Discord. We aim to respond within two (2) business days.